Refunds, Returns, and Cancellation Policy
In order to supply you with your order, it is imperative that you understand our cancellation policy.
For finished products, you must return your product within 30 days upon the receipt of your order. Your item must not be damaged or have half of the product used.
For refill/bulk products, all sales are final. As our products are both perishable goods and Natural Health Products, we cannot accept a return once the product has been delivered. This is to enforce the strict standards around the contamination.
All orders must be paid in full at time of order, we have a no cancellation policy. With the volatility of supply, and pricing, we cannot accept a cancellation once an order has been received. Our orders are immediately placed with our suppliers to ensure that the orders are placed on incredibly coveted production runs.
In the event that Eco Refillery cannot fulfil your order, despite our attentive efforts, and the expiration of a 60 day period following your expected delivery date, Eco Sanitizer will refund you the contracted price, at our discretion.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.